Frequently Asked Questions
Lead times, warranty, spare parts and installation — the questions procurement teams ask us most.
What is Medica-Lab Group, and since when has it been operating?
Medica-Lab Group is a medical device manufacturer, founded in 1984 in Egypt by Dr Hesham Swilam. The company has been manufacturing continuously since that year, opening its first factory in Badr City, Cairo, in 1994, and a second factory in Madinah, Saudi Arabia, in 2022. It now operates through four brands and is headquartered in Paris.
What does Medica-Lab Group manufacture?
Medica-Lab Group manufactures medical devices across several product families: hospital beds and medical furniture (HOSPIcare) and mortuary refrigeration and autopsy equipment (Preservus), made in its own factories, and supplies mobility aids such as wheelchairs and shower chairs under the MOVO brand. Under a manufacturing partnership, it also produces AIIM Germany surgical instruments in Saudi Arabia for the Saudi market.
Which brands does Medica-Lab Group own, and what is AIIM's relationship to the group?
Medica-Lab Group owns three brands: HOSPIcare (hospital beds and medical furniture), Preservus (mortuary refrigeration and autopsy equipment) and MOVO (mobility aids). AIIM Germany is a separate, independent German surgical-instruments brand, not a Medica-Lab brand or subsidiary. Under a partnership, Medica-Lab manufactures AIIM instruments in Saudi Arabia, for the Saudi market only.
Where are Medica-Lab Group's factories, and where is the company headquartered?
Medica-Lab Group manufactures at two factories: in Badr City, Cairo, Egypt, operating since 1994, and in the Madinah Industrial Area, Saudi Arabia, operating since 2022. Both factories produce the group's full product range for their respective markets. The group's headquarters is in Paris, France.
What certifications and licences does Medica-Lab Group hold?
Medica-Lab Group's quality management system is certified to ISO 13485:2016. Its Madinah factory holds Saudi Food and Drug Authority (SFDA) licence ML-2023-MD-0885 as a local manufacturer, and its Saudi-made products carry the Saudi Made mark. The group also holds NUPCO supplier code 401663, used for Saudi government hospital tenders.
Which markets does Medica-Lab Group serve?
Medica-Lab Group's core markets are Saudi Arabia and Egypt, along with the wider Gulf Cooperation Council region. From its two factories, the group also exports to more than 15 countries. Saudi-made products are sold locally under the Saudi Made mark and through Saudi government procurement channels such as NUPCO.
Who buys from Medica-Lab Group?
Buyers include hospitals and clinics, government procurement bodies sourcing through tenders such as NUPCO, and medical equipment distributors, across Saudi Arabia, Egypt and other export markets. For home-care hospital beds, families also buy directly for a relative, rather than through a hospital or distributor.
How do I request a quotation? Is there a published price list?
Medica-Lab Group does not publish a price list; every quotation is prepared for the specific products, quantities and delivery location requested. To request one, use the contact page on the relevant brand site, or reach the sales team by phone, WhatsApp or email using the details listed there.
Where can I find product catalogs and datasheets?
Product catalogs and datasheets are published as downloadable PDFs on each brand's own site, under its Catalogs section, alongside individual product pages carrying model-specific specifications. HOSPIcare, Preservus, AIIM and MOVO each maintain their own catalog listing, rather than sharing one group-wide document.
What does "HOSPIcare by Medica-Lab" mean?
HOSPIcare by Medica-Lab is the marketed name of HOSPIcare, the Medica-Lab Group brand that manufactures hospital beds and medical furniture, including in-patient beds, ICU beds, clinic and examination furniture and pressure-care mattresses. Its flagship product is the MEDcare Santron ICU bed. The brand's site is hospicare.com.